Sometimes a control needs to be reassigned in case of temporary absence like sick days or holidays. A control that is pending or overdue can be reassigned to a new responsible or reviewer. This can be helpful if the responsible or reviewer is on holiday or no longer a part of your company and thus resulting in controls not being completed.
How can I reassign an assignee or reviewer of a control:
- Locate and select the control on any activity list.
- Check the box of the control
and click “Reassign” 
in the top toolbar. - Search the user you wish to reassign and click “OK”.
Note! If the control was setup without a reviewer, it will not be possible to reassign a new reviewer.
A colleague has left the team/company. How can I re-assign or remove all her/his tasks at once?
You have the option to remove assignments from a user or reassign the assignments to another user in bulk through the User management module. Use the following method:
- Go to User management
- Find the user you want to replace or remove on the list and click on the name of the user.
- Select “Direct control assignments” in the left toolbar.
- Select the control(s) you want to reassign by ticking off the the little box on the left of the control name.
- You can either chose to remove assignment or replace user.
If you chose "Remove assignment" there will no longer be a responsible to the control. If you select "Replace user", a pop-up will show, and here you can select the user which should replace the current user on the selected controls.
If you want to replace the user with a new user who hasn't been created in the system, enter the user name in the search field and select “Create new user” as shown on the screenshot below:
After reassigning, the new responsible or reviewer will receive an email with a link to the control that needs to be completed. The control log will be updated and reflect the changes made.
Learn more:
Do you need to remove an assignee or reviewer? Go to How can I remove an assignee or reviewer?
Do you need to assign users to a control? Go to How can I assign users to a control?
Do you need to delete a control? Go to How do I delete control master data?