Incident on October 4, 2021

What happened?

We were having issues with the data caching system on Impero, leading to users experiencing slow response times and sometimes receiving a “500 Error” or “This page isn’t working.

Why did it happen?

We were experiencing issues connecting to our databases during peak times.

How did we respond?

Our operations team implemented a mitigation ensuring that users were minimally impacted by connection issues during peak times. We are in dialogue with Microsoft to ensure the issue cannot occur again during peak times.